…With expectations set so high, be prepared to see a lot of frustration and disappointment as reality sets in.
There is a much more important point where bots are concerned however.
- Big advantage over traditional messages on email or sms
- Bots allow customers to act on the message immediately.
- Interesting ideas for customer engagement
- Interact with the customer by voice over the phone
- Start a conversation with the bot on one platform
- Improve customer engagement.
- Removes a lot of friction
- Result in higher conversions.
- Forms of push marketing
- Competitions via the bot.
- Purchase and share
- Potential to revolutionize customer engagement
Hopefully the above thoughts give you some inspiration as to how chatbots can improve your ability to engage with customers. Bots have the potential to revolutionize customer engagement particularly in their ability to allow customers to do things directly in the chat channel and to interact with the bot in groups. In addition, bots allow humans to be introduced into the conversation at exactly the right time, at the moment when the human engagement with customers with be of the highest value.